First Service Federal Credit Union, Columbus Ohio

 

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FAQ's

 

Frequently Asked Questions (FAQ)

This page should be used to help answer some of the most frequently asked questions about our website and how to use some of the features of the site. If you have any suggestions for this page please select one of the email addresses at the bottom of the page and submit your suggestion by email.

Q.) What is First Service's routing and transit number?

A.) 244077682

Q.) I am having trouble signing up for the new E-statements. I get an error message when trying to register.

A.) When registering for the new E-statements the system requires your account number, social security number, birthdate, and email address in the following format:

Account Number - exactly as it appears on your member card (ie. 111111)
Social Security # - 111-11-1111
Birthdate - 11/11/1911
Email Address - someone@firstcu.com

Q.) I am having trouble signing on to PCU. When I type in my user id and click login in, it just brings me back to a blank login page. Why is it doing this?

A.) This is most likely the result of JAVA Script not being enabled. Enable JAVA Script in your browser window, refresh the page, and try again. PCU now requires JAVA Script to be enabled.

Q.) I am having trouble getting into my account using PCU. I receive a message that states I don't have 128bit encyption. What do I need to do to regain my access to PCU?

A.) You are using an older version of Internet Explorer or Netscape Navigator which does not employ the required 128bit encryption. Just update to the most recent version of the browser software and you will have no problem accessing PCU. For Internet Explorer use: http://windowsupdate.microsoft.com. For Netscape Navigator use: http://channels.netscape.com/ns/browsers/download.jsp.

Q.) When I attempt to log into PCU, I get a message stating that my session has timed out and I am not allowed to login. Why is this happening and how do I get into PCU?

A.) Microsoft has announced that they have discovered a bug in their code for Internet Explorer version 4.0 through 6.0 causing this issue. The issue exists only for those computers where the Content Advisor has been enabled.

The workaround until Microsoft has resolved this issue is as follows:

1.) On your computer select Tools on the Menu Bar (top of your browser window), then click Options. (Internet Explorer 4.x, on the View menu, click Options.)

2.) On the Content tab, under Content Advisor, click Disable.

Q.) Why are links to other websites from www.firstcu.com sometimes down?

A.) Links to other websites from firstcu.com are sometimes unavailable for a variety of reasons. These other websites are hosted at locations other than the hosting for www.firstcu.com servers. These links are provided as a convience and may become unavailable from time to time. First Service FCU is not responsible for the content or availability of linked websites. We do review these websites and sometimes add or remove links as their applicability changes.

Q.) How do I enroll for PCU - Personal Credit Union?
A.) Select the Applications button on the left hand side of this page or from our home page and read the disclosure information and hit the continue button.  You will come to a form.  Print this form out and fill it out.  You can drop it off, mail it, or fax it.  You can find all the information to do these things in our location info page. Your access to PCU should be completed in 2-3days.  After that you will have access to your account information at www.firstcu.com
Q.) It has been more than 3 days and I haven't received a response to my application for PCU access. What should I do?
A.) If access to your account has not been setup and you have not received a response email from the credit union within 3 days, simply go to our home page at www.firstcu.com and apply again. Any missing information or error in your email address could cause the delay. Don't worry, just apply again and we'll be sure to get access to your account setup for you.
Q.) BillPayer - I'm using the BillPayer service from the credit union and just setup several payees that were not on the existing list of Payees. These Payees show in my list as Inactive. How long does it take before they are active and ready to schedule payments?
A.) Normally it will take 10 business days for the Payee you have added to your list of Payees to become active. The fastest way to access a new payee is to search the list of Payees already included in the PCU-BillPayer service. These Payees are ready to schedule a payment as soon as you select them to be added to your list. If the address looks similar, but is not quite the same, just call the Payee and ask if you can use electronic payment to the alternate address. Quite often credit card companys accept payments sent to any of several (sometimes dozens) of payment centers.
Q.) I want to be able to transfer funds between two different accounts. Is this possible with PCU?
A.) Yes! Just ask a Member Service Representative to set up a cross account relationship for you between the two accounts you want to have tied together. Remember that you must be a joint owner for this relationship to be setup.
Q.) Can I use Microsoft Money to handle my finances?
A.) Yes! We are Microsoft Money Certified. You can pull data from PCU directly to your personal computer. Just use the current version of Microsoft Money and connect directly to your account and download your account directly to your computer.
Email Suggestions to:
Support@firstcu.com
 
 
CU Service Centers
Equal Housing Lender
National Credit Union Association
 
The First Service Federal Credit Union web site links to third-party web sites on the Internet. First Service Federal Credit Union provides links to these sites as a convenience to its members. The inclusion of a link does not constitute endorsement by First Service Federal Credit Union. The linked sites are not under control of First Service Federal Credit Union, thus First Service Federal Credit Union is not responsible for the availability or content of any linked site.