Q.)
I am having trouble signing up for the new E-statements.
I get an error message when trying to register.
A.)
When registering for the new E-statements the system
requires your account number, social security number,
birthdate, and email address in the following format:
Account
Number - exactly as it appears on your member
card (ie. 111111)
Social Security # - 111-11-1111
Birthdate - 11/11/1911
Email Address - someone@yahoo.com
Q.)
I am having trouble
signing on to FirstCU Online. When I type in my user id and click
login in, it just brings me back to a blank login
page. Why is it doing this?
A.)
This is most likely the result of JAVA Script not
being enabled. Enable JAVA Script in your browser
window, refresh the page, and try again. FirstCU Online now
requires JAVA Script to be enabled.
Q.)
I am having trouble getting into my account using
FirstCU Online. I receive a message that states I don't have
128bit encyption. What do I need to do to regain my
access to FirstCU Online?
Q.)
Why are links to other websites from www.firstcu.com sometimes
down?
A.)
Links to other websites from firstcu.com are sometimes
unavailable for a variety of reasons. These other websites
are hosted at locations other than the hosting for www.firstcu.com
servers. These links are provided as a convience and
may become unavailable from time to time. First Service
FCU is not responsible for the content or availability
of linked websites. We do review these websites and
sometimes add or remove links as their applicability
changes.
Q.)
How do I enroll for FirstCU Onine?
A.)
While on www.firstcu.com, click on the FirstCU Online access button in the upper right hand corner. Then click the log-in button in the center of the page. This will take you to the FirstCU Online website. Click the no No username? link, this will walk you through the enroll process.
Q.)
BillPayer - I'm using the BillPayer service from the credit
union and just setup several payees that were not on the
existing list of Payees. These Payees show in my list as
Inactive. How long does it take before they are active and
ready to schedule payments?
A.)
Normally it will take 10 business days for the Payee you
have added to your list of Payees to become active. The
fastest way to access a new payee is to search the list
of Payees already included in the BillPayer service.
These Payees are ready to schedule a payment as soon as
you select them to be added to your list. If the address
looks similar, but is not quite the same, just call the
Payee and ask if you can use electronic payment to the
alternate address. Quite often credit card companys accept
payments sent to any of several (sometimes dozens) of
payment centers.
Q.)
I want to be able to transfer funds between two different
accounts. Is this possible with FirstCU Onilne?
A.)
Yes! Just ask a Member Service Representative to set up
a cross account relationship for you between the two accounts
you want to have tied together. Remember that you must
be a joint owner for this relationship to be setup.
Q.)
Can I use third party financial software to handle my finances?
A.)
Yes! We are linked to both Microsoft Money and Quicken. You can pull data
from FirstCU Online directly to your personal computer.
