COVID-19 “Stay-At-Home” Order

March 23, 2020

In light of the Office of the Governor for the State of Ohio issuing a Department of Health Director’s Stay-At-Home Order on Sunday, March 22 until April 6th, we would like to take this time to first of all extend wishes to our members that this finds you healthy and to assure you that as an Essential Business, we will continue to serve you without interruption.

Under the Stay-At-Home Order, First Service will maintain regular business hours through this period.  Our branch office lobby operations were temporarily closed on March 18th to reduce risk to our members and staff.  Since that day, we have provided drive-thru services at all of our branch offices during regular business hours and, as an Essential Business under this Order of the Governor,  we will continue to provide this access to you.  The Nationwide Childrens Hospital office will also remain open for employees of the hospital.

We have increased our Member Service Center staffing to handle your telephone contacts and will maintain this line of communication to you during regular business hours at (614) 836-0100 locally and toll free at 1-800-241-4575.

Our online account access, mobile services and a network of free ATMs nationwide make access to your account available from any place at any time for deposits, withdrawals, transfers, account balances and billpay.  Loan applications and loan closings are available to you online at FirstCU.com.  We also welcome person-to-person appointments for special situations by contacting our Member Service Center at the number below.

Important Contact Information

  • Member Service Center 614-836-0100 and Toll Free 1-800-241-4575
  • FirstCU.com website, online account access and loan requests at firstcu.com
  • First Service Mobile App through Apple Store or Play Store
  • First Service remains dedicated to work with all members that are affected by this virus.  For members who are experiencing financial hardships resulting from layoff or health problems due to the Coronavirus, a COVID 19 Skip Payment Form is available online to assist you. Please click on the link.

Federally insured for your protection

We would like to take this opportunity to assure you that your funds are safe and protected by the National Credit Union Share Insurance Fund (NCUSIF), a federal agency.  Not one penny of insured savings has ever been lost by a member of a federally insured credit union. Your credit union offers a safe place for your money, with deposits insured to at least $250,000 for individual accounts and member’s interest in all joint accounts combined is insured up to $250,000.  An additional $250,000 protection is provided by NCUSIF for Individual Retirement Accounts and KEOGH retirement accounts. For more information on the insurance fund and your protection, as well as an insurance calculator, please CLICK HERE https://www.mycreditunion.gov/share-insurance

When you need quick answers or personal assistance, please contact us online at www.firstcu.com or call the Member Service Center where a staff member will be waiting to assist you. We will continue to monitor developing situations and will continue to update you.  Please stay in and stay healthy during these uncertain times.

Jack R. Harper


First Service Federal Credit Union